PATIENT SERVICES AVAILABLE VIA SELF REFERRAL
Click here to see leaflet of patient services via self-referral
Your GP surgery can provide a huge range of advice, examinations, treatment, vaccinations, prescriptions and other routine healthcare.
But did you know there are lots of other local services that you can go to directly for help? No need to see your GP first.
This guide sets out the main services and how to contact them.
It will include information about support for:
- Mental Wellbeing Concerns of all ages
- Minor Injuries To Adults & Children of all ages
- Sexual Health Advice & Treatment
- Life Threatening Conditions
Mental Health wellbeing concerns for over 16yr olds.
DID YOU KNOW: You can refer yourself to the Wellbeing service if you have had any of the following symptoms:
- feeling low
- feeling stressed
- not sleeping
- feeling lonely
- feeling fed up and tearful
- feeling anxious
- feeling worried all the time
The support is offered in different ways including workshops, online self-help, guided self-help ( with telephone support) and individual sessions.
WHAT TO DO: Call 0300 777 0707 between 8am and 7pm or 01438 843322 between 5pm and 8am; or visit www.hpft.nhs.uk - under 'What are you looking for?' click 'Self referral form'. If you need to speak to someone urgently whilst waiting for your appointment you can ring Mental Health Help Line on 01920443900 in hours and 01438 843322 (7pm till 8am), or Saneline on 0300 304 7000 (between 4.30 and 10.30pm), or Samaritans on 08457909090 or 116123 (freephone, 24 hours, 365days a year).
Behaviour or Mental Health wellbeing concerns for under 25yr olds.
DID YOU KNOW: Your child/ teenager can access counselling via their school. For children/young people attending school you should contact school SENCO/Family Support Worker and request a Families First Assessment. You can also contact Families First directly on 0300 1234043 or
firstname.lastname@example.org. Young people can also use confidetial online counselling service at www.kooth.com or face to face counselling at Rephael House…There is also The Mix- free confidential multichannel service for under 25s
For kooth.com a young person can register anonymously on line and access help. For Rephael House Youth Counselling you can ring 02084409144 or 07922 141 392 or check out www.rephaelhouse.org.uk.
For the Mix ring freephone 0808 808 4994 7days a week 11am-11pm or go to www.themix.org.uk.
There is support for parents and carers available on line and via telephone from Young Minds tel 08088025544 www.youngminds.org.uk and from NSPCC
professional counsellors 24/7 for parents worried about their child 0808 800 5000 www.nspcc.org.uk
Another website for parents www.minded.org.uk
Also please see a separate leaflet ‘Available help for teens in need of support’
Minor injuries and minor illness for all ages
DID YOU KNOW: the Urgent Treatment Centre at QE2 is open 24 hours a day 7 days a week and should be your first port of call for:
- muscle and joint injuries such as strains, sprains, sudden back or neck pain, tendinitis and soft tissue injuries
- suspected fractures and broken bones -please note that X-ray facility is only available between 8am and 11pm so if you think you may need one it may save you the to go straight to Lister A&E outside these hours
- bites, stings, cuts, bruises and grazes
- burns and scolds
- foreign bodies stuck in ears and noses
- minor eye injuries
- minor head injuries
- minor illnesses which would normally be treated by a GP but which can't wait till your GP practice is next open
WHAT TO DO: No appointment is necessary so you just need to present yourself at the reception at the new QE2 hospital.
There is also a GP service available at QE2 in and out of hours but the only way to access this service is by ringing 111.
Sexual health advice and treatment- free, confidential and friendly
DID YOU KNOW: you can self-refer yourself if you need:
- chlamydia testing
- pregnancy testing
- free condoms
- emergency contraception
- screening and treatment for sexually transmitted infections
- HIV testing
- sexual health and advice
WHAT TO DO: Please ring 0300 008 5522, or visit www.sexualhealthhertfordshire.clch.nhs.uk for more information about the local
DID YOU KNOW: Our in house Family Planning Clinic provides full range of family planning services including pills, injections, coils and contraceptive implants. There is also a local external Family Planning service which provides free emergency contraception, condoms, pregnancy testing, and referrals to pregnancy termination services. All services are free and confidential
WHAT TO DO: Please contact our reception staff to make an appointment for our in house services or for the external Family Planning Clinic ring 0300 0085522 or visit www.sexualhealthhertfordshire.clch.nhs.uk
Podiatry/ foot care - available for certain groups of patients only
DID YOU KNOW: you can access this service if you have a condition that can put your feet at risk, e.g. diabetes, history of ulceration or infection, rheumatoid arthritis, peripheral vascular disease, reduced sensation in the feet etc.
This service does not undertake home visits.
WHAT TO DO: Please contact the podiatry service on 01727 732004 or go to www.hct.nhs.uk to find podiatry amongst the services and the information on how to self-refer.
DID YOU KNOW: You can self-refer to our local antenatal service, without an appointment with your GP.
WHAT TO DO: Self-referral form can be downloaded from enherts-tr.nhs.uk , you can find all important information about the self-referral process and your pregnancy care on the same website.
Drug and alcohol services for all ages
DID YOU KNOW: If you or your loved one needs help with problems related to drug or alcohol use you can self-refer for help and support to our local services.
WHAT TO DO: contact local Spectrum CGL service ( located in Hatfield) on
0800 6523169 or you can find information on their website www.changegrowlive.org ; or you can contact Resolve ( located in WGC) on 01707 690739 or check their website www.resolve-online.org
Social care and Carers support
DID YOU KNOW: You can refer yourself or your elderly relative/neighbour (with their consent) for assessment by local adult social services if they are not managing at home on their own.
WHAT TO DO: Please ring Hertfordshire County Council on 0300 123 4042 / 4043 or visit their website hertfordshire.gov.uk where you can make a referral on line.
You can also get free help, information and advice about all locally available services including support for you as a carer from HertsHelp on 0300 123 4044, www.hertshelp.net
DON'T FORGET: For suspected heart attack, stroke, or any other serious or life threatening illness or injury in an adult or child ALWAYS DIAL 999.
And if you are not sure...
DON'T FORGET: For advice on health conditions you can dial NHS 111 free from any phone, at any time, day and night.