We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Simply contact the Practice Manager and he/she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
A zero tolerance policy towards violent, threatening or abusive behaviour is now in place throughout the NHS. At no time will any such behaviour be tolerated in our practice – whether it is directed towards our staff, doctors or any member of the public. If a person is violent or abusive on our premises we may choose to inform the police and make arrangements for that person to be removed from our medical list.