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Welcome to Hall Grove Group Practice

 

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Automated Telephone Booking System Fault

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The automated telephone booking system fault is now resolved. 6/11/17 9.05pm

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New GP Partner

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We are pleased to announce that Dr Sadia Naseer will be joining the Practice, as a partner, from Wednesday 1 November 2017.

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Changes to Non-Emergency Patient Transport Service   Updated 06/10/17

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East of England Ambulance Service (EEAST) to provide patient transport

Changes to non-emergency patient transport in east and north Hertfordshire Changes to non-emergency patient transport in east and north Hertfordshire

All patients who are eligible for patient transport should call EEAST’s contact centre on 01603 481 208.

For further information please go to the  East and North Herts CCG website http://www.enhertsccg.nhs.uk/

  

   

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Flu Season - Don't underestimate the risk of flu!

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The current flu vaccine being provided by Hall Grove Group Practice protects against four strains of the flu virus (quadrivalent). 

If you are entitled to a free flu jab please book your appointment today. Support your GP Practice. Next clinic 7 October 2017 at Parkway, 4 November 2017 at Hall Grove.  If you are unable to make our flu clinic dates please call the surgery for an alternative appointment.

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Travel Vaccinations

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Hall Grove Surgery will not be offering travel vaccinations until further notice.  19/09/2017

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Telephone System

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Please be aware that ingoing and outgoing telephone calls, for Hall Grove and Parkway surgeries, may now be recorded for training and monitoring purposes. 01/09/2017

 

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Electronic Presciptions

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Hall Grove Group Practice is using the electronic prescription transfer system (EPS).  This is a simpler process for issuing medication and it will be more secure and will mean fewer prescriptions going missing. 

Instead of collecting your paper prescriptions from the surgery your GP will send it electronically to the place you choose, saving you time.  If you would like to make use of this service please let us know.

 

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Registering Patients

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We are registering patients that are new to the area and do not have a GP in Welwyn Garden City.

Our doctors and nurses do sessions at both Parkway and Hall Grove so you can make an appointment for the same people at either site.

 

 

    Image result for purple star award hertfordshire learning

 

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Purple Star Award

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Hall Grove Group Practice have become the first practice in Hertfordshire to receive the ‘Purple star award’ for high quality to care to patients with learning difficulties.

Over the last year we have put in significant efforts working towards achieving this award. Dr Benfield took the lead in this area, had several meetings with representatives from the Hertfordshire learning disability team, and undertook further training. Our reception staff put in work to increase the number of patients attending for an annual health check. These were conducted in a double appointment, and included efforts to improve social care, as well as medical health care, and plans established to reduce the risk of being admitted to hospital. Information was disseminated to improve care given by both clinical and non-clinical staff at the practice. We have made waiting room adaptions and carers information was given to non-paid carers.

Report in Welwyn Hatfield Times:

http://www.whtimes.co.uk/news/welwyn_garden_city_gp_practice_rewarded_for_helping_learning_disabled_adults_1_4619640

 

 

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Online Access

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You need to register for appointments and repeat medication online access at the surgery before you can use it - unfortunately you cannot register for this service online, as we have to verify that login details are being given to the correct person and relate to the correct patient record. 

 

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Zero Tolerance Policy

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Our staff have the right to work free from any violent, threatening and abusive behaviour.

 

The NHS nationally has agreed a Zero Tolerance Policy.  If any patient is abusive or violent towards any member of staff or any other persons on the practice premises, the practice retains the right to have the patient removed from our list.

 

 

 

 

 

 

(Site updated 06/11/2017)
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