Consultations are available at both surgeries Monday to Friday by appointment which can be arranged at the reception desk at either surgery or by telephone to the Central Appointments Desk – 328528 (receptionist 8.30am-6.30pm Monday to Friday, automated line for routine appointments 24 hours a day).
If you are unable to keep your appointment for any reason please let us know as soon as possible so that it may be given to another patient. Over 2000 appointments per year are missed so please let us know! You can use the autmoated line to check and to cancel your appointments.
Both Hall Grove and Parkway surgeries are part of the same practice with the same computer system and same doctors doing sessions at both sites. If you have a preferred doctor and they are not doing a session at your closest surgery on a convenient day for you consider booking an advanced routine appointment at the other surgery.
In life threatening emergencies call 999 for an ambulance and then our emergency number 01707 323355.
We operate an OPEN SURGERY SYSTEM for URGENT PROBLEMS at Hall Grove (every morning) and at Parkway (Tuesday-Friday mornings). You may telephone the appointments line where you will be given a time to attend. We will see EVERY SINGLE PERSON that requires an appointment IF it is an URGENT problem that must be seen that day.
Please note you can phone Parkway Surgery to make appointments at Hall Grove and vice versa.
We urge patients to only discuss ONE problem with the doctor in the urgent surgeries as these appointments are shorter to ensure everyone can be seen that day. We strongly advise patients for non urgent or chronic problems to book routine appointments.
ADVANCED ROUTINE APPOINTMENTS
If you would like to be seen for a routine problem (such as a medicines review, a problem that has been present for months, or chronic illness review) then it is best to book an advanced routine appointment with your preferred doctor. Please let the receptionist know if you have a preferred doctor.