We have been trying our best to improve how easy it is to get through to us on the phone. To significantly improve this further we have installed a new automated phone system for booking doctor appointments.
By using this system you will not have to wait to speak to a receptionist to book your appointment. It can be used for both urgent appointments in the morning as well as normal advanced routine appointments 24 hours a day .
With receptionists no longer spending so much time booking appointments it will become much easier to get through to them for other queries (please call after 10am for these). The option will still be there to speak to a receptionist to book your appointment if you need.
The automated system will also allow you to cancel your appointment and check your appointment time.
We needed to set the options you choose when booking your appointment. The options will be: 1. Parkway or Hallgrove; 2. Urgent or Routine;
If you need a routine appointment you can choose: 1. Next available appointment; 2. male or female doctor; 3. specific doctor.
For urgent on the day appointments you will be given the next available slot that morning. If all slots are filled you will be diverted to a receptionist.
Please use the automated system if possible.