The weight loss injections are not yet available to be prescribed on the NHS in our area. The Integrated Care Board (ICB) has released some very useful up-to-date information. Please vist the link below.

https://www.hertsandwestessex.ics.nhs.uk/your-health-and-care/stay-well/weight-management/weight-loss-injections/

You can self-refer for a 12 week NHS funded weight loss programme:

https://tbchealthcare.co.uk/

This is a good website for advice:

https://www.nhs.uk/better-health/lose-weight/

Frequently Asked Questions: Access to appointments

Q: How do I obtain an urgent on the day appointment?
A: Please ring the surgery on 01707 332233 and ask to be placed on the Duty Oncall Triage List. The receptionist will take details of why you need to be seen. A member of the oncall team will then call you and obtain further information and will offer you the most appropriate appointment. 

Q: How do I obtain a routine appointment?
A: Complete an eCONSULT from 8AM in the morning via the website. Once capacity is reached we ask you to try again the next day. We do understand that routine matters can turn urgent, in these cases please ring the surgery to be placed on the duty oncall triage list.  

Q: I have recieved a text or a letter from the surgery to book an appointment?
A: Contact the surgery on 01707 332233 and speak to a member of the reception team. Please highlight on the call the information on the letter or the text you have recieved. 

Q: What is the best way to obtain Administative advice?
A: Complete an Admin eCONSULT via the homepage. This service is open between 08:00AM and 4:00PM Monday to Friday. 

Q: Apart from GP Appointments, what other appointments can I book into?
A: You can contact the surgery and ask for appointments with the following team members:

Practice Nurse
Health Care Assistant 
MSK Physiotherapist
Mental Health Nurse
Social Prescriber
Clinical Pharmacist 

Q: Where else can I get help?
A: Pharmacy First is operating at Pharmacies in Welwyn Garden City. You can also access QE2 Urgent Treatment Centre (8am-10pm): https://www.enherts-tr.nhs.uk/services/urgent-treatment-centre/

We are currently reviewing the overal access to care and we will be updating you with any proposed changes. In the meantime please feel free to give the practice feedback by writing in or completing an NHS choices review/Google Review. 

The Practice staff shall always show due respect and courtesy when dealing with patients and their representatives. We respectfully request that patients and their representatives do the same when dealing with members of the practice team.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

No form of aggression (whether verbal or physical in nature) will be tolerated - any instances of such behaviour on the practice premises may result in the person being reported to the Police and removed from the practice’s List of Registered Patients.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. Warning letters will be sent out to patients if deemed more appropriate first before subsequent removal from the practice list.

We hope this policy will be respected in full.